After buying a vegetarian pizza, a Muslim household was horrified to find that they’d consumed pork sausage, not discovering till it was far too late. In spite of Domino’s providing an apology, complete refund, and totally free pizza, the household states it’s unsatisfactory.
Craving pizza, Sami Khan and his household chose to buy takeout from a regional Domino’s in Exeter, England. Upon putting their order, they took care to guarantee that they were getting a meatless vegetarian supreme pizza, complete with mushrooms, corn, and peppers.
Upon delivery, the hungry household of five dug in, eating some of their meal only to stop when Sami ominously revealed that one of the pizza pies had a “funny taste” to it. It was only after he carefully checked the meal that he recognized the few bites he’d taken in had not just breached his vegetarian way of life but likewise violated his religious beliefs.
According to Devon Live, Sami’s horror was evident on his face when the father of three recognized he had actually eaten pork sausage, which was scattered about what was expected to be a vegetarian pizza. He described that he had already consumed an entire piece when he could not shake the “funny taste,” which ended up being dime-sized pieces of pork.
In an outrage over the incident, Ambia Khan quickly went to the media to expose the event. Reporters hungry for a story were eager to record her woeful lamentations of her husband’s experience, describing that it isn’t simply a case of unintentionally eating meat, but a severe disobedience of their Islamic faith.
Ambia said, “My husband ate one slice and he wasn’t sure, so he looked on another slice of pizza and saw the pork. He feels sick and violated as it’s pork sausage and we’re Muslim. Pork is an absolute no, and on top of that we are vegetarian.”
Ambia and Sami’s very first response was to call Domino’s and complain. However, as if the dining establishment chain wasn’t taking their concerns seriously, Sami headed to the Honiton Road restaurant, pizza-in-hand. Ambia said that the workers confessed their mistake and asked forgiveness when he got here.
“Domino’s have dealt with this situation horrendously. They said we could have a replacement pizza, but we didn’t want anything from them. When my husband took the pizza to them in Honiton Road they confirmed it was sausage. No one came to our house to collect the pizza for investigation. In the shop they apologised but said, ‘it’s busy shop, it happens, just deal with it.’”
Ambia told the press that a refund or replacement just will not do. She compared the mixup to an unusual case of a client having a fatal allergic reaction. Eventually, she wants Domino’s to “do something” more than simply providing them complimentary food, although she didn’t define what would correct the problem.
“They offered replacement but after experiencing this we don’t want anything from them. What about if we were allergic? They can’t say sorry if that person happened to die. We have not had a refund, but that’s not the point. This is morally and ethically wrong. If it can happen to us it can happen again. They need to do something to ensure there is no risk of cross contamination. It is serious and for an established business like Domino’s it should be priority.”
After Ambia had gone to the media, Domino’s was obligated to provide a public action. The business once again reiterated the error and said sorry that it was simply a case of an incorrect topping, which sometimes happens.
A Domino’s spokesperson said, “This was an innocent mistake. When the customer notified us we immediately apologised and collected the pizza to investigate further. We issued a full refund to the customer and offered to remake and deliver a fresh order.”
Since Domino’s offered a second apology and a more comprehensive description, the Khan household has yet to react. If they still feel the very same as prior to the business’s remark, it’s most likely that they aren’t pleased.
It looks as though the Khan household might take their complaint to a higher level, which might consist of a hefty lawsuit. There’s no way to know whether the household will pursue legal action or merely take their service to other pizzerias from now on.
It’s easy to understand that those who abide by spiritual tenets or a particular way of life would be distressed over such an occurrence. The problem appears to be a mishap and not deliberate in any shape or form.
H/T: TapHaps, Devon Live
